FAQ

 "When will my order be shipped?"

Orders are packaged and shipped Monday - Friday only. Most orders are shipped within 5-7 business days, however, during periods of high demand please allow up to 7-10 business days for your package to be processed and shipped. Orders placed on weekends and holidays, do not begin processing time until the next business day.

“I received an email saying my order is on the way, but the tracking number says my order is still in Dallas. Can you please help me with this?”

As we print order invoices, we also print shipping labels. When customers orders are printed, a tracking number will be emailed immediately. The tracking will not update until USPS has your package and has processed the package in their system.

“My order says delivered, but I haven’t received anything. Please advise.”

Once packages have left our HQ and in the hands of USPS we have no control of the package. In most cases, USPS has marked the package delivered before it has actually been delivered and customers receive their package later in the day or the next day. Please allow up to 1-2 business days to be sure your package is not trying to be redelivered by USPS.  CoolToolz is not responsible for lost, stolen, incorrect address, or misplaced packages. 

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

 “I received a different item than the item I ordered. How can this be corrected?”

If customers are shipped a different item, the incorrect item must be returned to our HQ and we will send the correct item. Please be prepared to send a picture of the items you received for our records.

“I just received my order and I would like to exchange the size. How do I do this?”

Our exchange policy lasts 7 business days after the delivery date (excluding Saturdays, Sundays, Holidays). Returns/Exchanges are not processed until we receive the items back at our HQ and the items are in good condition. For a return/exchange email our customer service department.

I FORGOT TO USE MY DISCOUNT CODE:

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. 
Only ONE discount code may be applied per order.
This applies to Free Shipping discount codes.