Return and Refund Policy
Thank you for choosing Cool Toolz Store for your home, living, unique tools, and kitchen product needs. We understand that sometimes products may not meet your expectations, and we want to ensure that our customers have a hassle-free experience when it comes to returns.
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Eligibility: All products purchased from Cool Toolz Store are eligible for return within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
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Return Process: We offer free returns on every order. To initiate a return, please contact our customer support team at sales@cooltoolz.net or call us at +1 (307) 262-6967. Our team will guide you through the return process, including providing you with a return shipping label.
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Refund Process: Once we receive your returned item, our team will inspect it to ensure that it meets our eligibility criteria. If the item is eligible for a refund, we will process the refund within 5-7 business days. Refunds will be issued in the same form of payment used for the original purchase.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a replacement or refund, depending on the circumstances.
We strive to provide the best possible customer service and ensure that our customers are satisfied with their purchases. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer support team. We appreciate your business and look forward to serving you again in the future.